Information
The Social Work Toolkit helps students develop the knowledge, core skills and confidence to succeed on their course and placements. Our range of resources, including videos, case studies, book chapters and expert opinion articles are available on or off campus.

"...the toolkit is an invaluable resource...a godsend to any social worker, particularly students who are starting their first placement..." – Student, Manchester Metropolitan University



Help



SITE HELP
Please find below some short guides to each of the following of the site's features:



Supporting material

Competencies

Each resource on The Social Work Toolkit has been mapped against nationally recognised standards for 'best practice' in the profession.

The Social Work Toolkit has been mapped against:

  • Professional Capabilities Framework (Social Work Reform Board, 2012)
  • Standards of Proficiency(Health and Care Professions Council, 2012)
  • National Occupational Standards (General Social Care Council, 2002)

The different competency frameworks can be accessed from the dropdown list under 'Competencies' in the top menu.

Selecting a framework will take you directly to each framework's own page where you will find a breakdown of units for each one. By expanding the unit you will see its components and then, by expanding these, relevant resources featured on The Social Work Toolkit. Click on the '+' symbol to expand each level or the '-' symbol to collapse it. Click on the resource title to take you to specific resource pages on The Social Work Toolkit.


Law and Policy

Information about important laws and policies that could relate particularly to social workers has been gathered together on The Social Work Toolkit. Where relevant you will find Law and Policy boxes on individual resource pages, which will take you to the main Law and Policy page. This is also accessible by clicking on the Law and Policy button that appears at the bottom of the left hand menu when you are on any theme, topic or resource page.

The main Law and Policy page lists laws and policies in alphabetical order for easy navigation. Key points and links to access the legislation in full online are also provided.



  • Quick navigation

    On any theme, topic or resource page, you can see the complete structure of each theme in the left hand menu. By expanding the theme you will see its topics and then, by expanding these, each resource. Click on the '+' symbol to expand each level or the '-' symbol to collapse it.

  • Browse

    You can browse the content of the site by theme, title, resource type or resource format. Select the theme you wish to browse. (The default is set to search all themes.)

    In each of the browse lists (A-Z, Type and Format), you will see a '+' symbol by each title in each list. Click on the '+' symbol to expand and see the sub list of relevant content to that title or again on the '-' symbol to collapse it. (If there is no sub list within that title then the selection will be 'greyed out'.) Click the title of the required content within the sub list to go directly to the appropriate page in The Social Work Toolkit.

  • This is a search that searches across the whole resource. Enter a keyword or phrase in the search box (top right hand corner of menu bar) and select the magnifying glass icon to begin the search.

    Your 'Quick search' results will be displayed, showing the location of relevant resources on the site by displaying the breadcrumb of each result and the type of content.

    You can save any searches you make if you have logged in to 'My Toolkit' . See 'Saved searches' below for more information.

    You can refine any 'Quick search' further to filter by theme, topic, resource type or media. Click 'Refine search' on the right of the screen to be taken to the 'Advanced search' filter page.

  • Click on 'Advanced search' (on the right hand side of the menu bar) to be taken to the advanced search filter page. Enter a keyword or phrase in the search box and click 'Search' or choose your desired criteria from the filter options beneath, and then click 'Search' at the bottom of the page.

    Your Advanced search' results will be displayed, showing the location of relevant resources on the site by displaying the breadcrumb of each result and the type of content.

    You can save any searches you make if you have logged in to 'My Toolkit'. See also 'Saved searches' below for more information.



My Toolkit

You must first have access via your institution's account before you can register to create your personal account and login. Your overall access should be either automatic or via logging in through your university portal first (however you have been advised). Once you have full access to the site, 'My Toolkit' is your optional personalised account enabling you to make journal entries, save bookmarks and save searches.

Once registered, you can click on 'My Toolkit' (in the top right hand corner) at any time to access the 'My Toolkit' page. You will always be asked for your personal login and password, if you are not already logged in.

The 'My Toolkit page contains links to your Journal, Bookmarks and Saved searches.

You can logout of this personal account at any time and continue using the site.

  • Journal

    The functionality for this is personalised to you in 'My Toolkit' and requires you to register in order to store your entries and notes. See 'My Toolkit' for more information.

    To view your entries in your journal, click on the 'Journal' button in the top menu bar or open 'My Journal' on the 'My Toolkit' page. This will open a page displaying all of your journal entries. You can search your journal entries by theme, topic or resource. You can also edit, delete and download your entries.

    To add a journal entry, click on the journal icon that appears in the right hand corner of every theme and resource page. This will open a pop up window. Enter a title and your notes in the relevant field and save. You can enter a maximum of 2,000 characters per entry. If your note is longer than this, then open a second entry with a suitable title and continue the note, then save.

    Note: You will not be able to save or view your journal entries if you are not logged in, but instead will be taken to 'My Toolkit' login to register. Your entry will be saved as soon as you have logged in.

  • Bookmarks

    The functionality for this is personalised to you in 'My Toolkit' and requires you to register in order to store your notes. See 'My Toolkit' for more information.

    You can open 'My bookmarks' either from the 'My Toolkit' page or from the 'Bookmarks' button in the top menu bar. This will display all the bookmarks you have saved. You can edit or delete any bookmark.

    You will find the bookmark icon on every theme and resource page in the right hand corner. Simply click on this to save the page to your bookmarks.

    Note: You will not be able to save or view your bookmarks if you are not logged in, but instead will be taken to 'My Toolkit' login to register. Your entry will be saved as soon as you have logged in.

  • Saved searches

    The functionality for this is personalised to you in 'My Toolkit' and requires you to register in order to store your notes. See 'My Toolkit' for more information.

    You can open 'My saved searches' from the 'My Toolkit' page. This will display all the searches saved by you according to the keywords you have searched. It will also show if the search was 'advanced' or 'basic'. If you select a search entry you can refine the search further. You can also delete any search.

    To save a search, click 'Save search' in the top right hand corner on the 'Search results' page. You can save search results from both a 'Quick search' and an 'Advanced search'.

    Note: You will not be able to save or view your bookmarks if you are not logged in, but instead will be taken to 'My Toolkit' login to register. Your entry will be saved as soon as you have logged in.



Referencing guide

You might like to use information from resources on The Social Work Toolkit in your academic work at university. Here's a quick guide on how to reference each resource, based on format:

  • Content from other sources
    (including audio transcripts, quick guides, expert opinion pieces and book chapters*)

    Handily, for each of these types of resource, the original source has already been referenced for you at the bottom of each PDF page. So all you need to do is copy the reference and then show that you found the resource on The Social Work Toolkit's website by adding the title of the site, URL and the date that you accessed it. For example:

    J Woodcock Ross (2011) Specialist Communication Skills for Social Workers: Focusing on Service Users' Needs. Basingstoke: Palgrave Macmillan, pp.69-73, The Social Work Toolkit. Available at:
    http://www.socialworktoolkit.com/communication_skills/gathering_and_sharing_information/
    to_begin_with_like_you_tell_little_bit_actually_happened
    , (Accessed: 20th July 2012).


    *Book chapter PDFs
    The referencing style for book chapters is the same as above, the only difference being that the full reference is not listed at the bottom of every page, but at the bottom of the chapter. For example:

    A Beverley and A Worsley (2007) Learning and Teaching in Social Work Practice. Basingstoke: Palgrave Macmillan, pp. 40?61, The Social Work Toolkit. Available at: http://www.socialworktoolkit.com/developing_your_practice/getting_most_your_placement/adult_learning, (Accessed: 20th July 2012).

  • Original content commissioned specifically for The Social Work Toolkit
    (all videos and 'click and reveal' and certain quick guides and expert opinions)

    This content was specially commissioned for The Social Work Toolkit and does not exist in any other form elsewhere. You will not see a reference to another source on the material, so your reference should just include the title of the page, the publisher, URL and the date. For example:

    'Do you agree with the centre manager's decision?', The Social Work Toolkit, Basingstoke: Palgrave Macmillan, Available at:
    http://www.socialworktoolkit.com/diversity_ethics_and_values/ethics_and_values/do_you_agree_with_the_centre_managers_decision, (Accessed: 20th July 2012).


ACCESSIBILITY HELP

How accessible is the resource?

The Social Work Toolkit comes with several options for alternative modes of learning and navigation and has been developed in line with W3C guidelines. Students can proceed through the learning content using a screen reader and keyboard navigation only if required, or read through a text only description of the activities if preferred. There are also transcripts to support professionally recorded audio files.

If there are accessibility tools that you use that would help you use this resource, but are currently not compatible please do contact us. We have striven to make the resource as accessible as possible, but there may be occasions when we can further improve our accessibility.

Does the resource allow me to change my browser settings?

The resource has also been designed to allow personalisation of font sizes, colours and background colour changes via your browser preferences.

How can I increase or decrease the font size on the resource?

The resource allows you to customise the font size to suit your personal preferences. Most browsers will allow you to change the font size. For example, in Internet Explorer, you will find this in the 'View' and 'Text size' menu options. You may also need to select the 'Ignore font sizes specified on webpages' option in 'Accessibility', within 'Tools' and 'Internet Options' to give you full control. Most browsers have a similar font size change feature, usually somewhere in the 'View' menu. Please see the help section in your browser for more details on customisation.

You will not be able to increase the font indefinitely as some larger font sizes will cause overplotting in some of the page elements. If you need a larger font size than is available you could try using the zoom controls within your browser.

How can I change the font or background colour of the resource?

The resource allows you to customise the font colour or background colour to suit your personal preferences. Most browsers will allow you to change these colours. For example, in Internet Explorer, go to 'Tools' and 'Internet Options'; select the 'Colours' button under appearance. Uncheck the 'Use Windows colours' box to work through and change colours to suit your preference. You may also need to select the 'Ignore colours specified on webpages' option in 'Accessibility', within 'Tools' and 'Internet Options' to give you full control.

Most browsers have a similar colour change feature, usually in the 'Tools', 'Options' or 'Preferences' menus. Please see the help section in your browser for more details on customisation.

Can I use a screen reader with the resource?

Yes, content is accessible using a screen reader. Jump links have been included on the resource so you can skip common navigation elements of pages, and access the main content on each page.

Yes, the resource has been designed to allow navigation with a keyboard as well as with a mouse.

Is alternative text for images provided?

Yes, alternative text for images is included to aid your understanding.


TECHNICAL INFORMATION

Recommended browsers

We have aimed to produce a standards compliant site with backwards compatibility. For full functionality and display we recommend you use FireFox v10 (or later), Internet Explorer v7 (or later), Chrome v19 (or later) or Safari v5(or later) as your browser. Earlier versions of these browsers may have some limitations in visual appearance and you may see some errors. We would therefore recommend you upgrade to the latest stable release of your browser.

This site can also be accessed via a browser across a range of mobile devices, notably iPad, iPhone and Android.

What is the time limit on a session before time out?

If a user does not log out at the end of a session, the session will time out automatically after 20 minutes of inactivity.

Cookies

This site uses cookies for the access control. Please ensure that you have cookies enabled in your browser.

Cookies are small pieces of information stored on your computer and returned to this website by your browsers.

The cookies we set on this site:

  • will only be returned to this site, not third parties
  • will not contain your personal information.
Cookies set by this site are session identifiers for access control purposes.


LOGGING IN

Access to the themes and resource content is only available if your institution has a subscription to The Social Work Toolkit. If your institution has a subscription, access to the majority of the site's content may be automatic or will be automatic once you have logged into your institution's network or portal. Therefore, if you are on campus, for example, you may not need to login specifically to access The Social Work Toolkit.

To access your own personal area of the site, so that you can save your searches, create journal entries and bookmark pages, you will need to register at 'My Toolkit'

If your institution does not have a subscription to The Social Work Toolkit, click here.


HOW TO SUBSCRIBE

How do I register for a free trial?

Email digitalsales@palgrave.com to request a free trial. Free trial access is available to prospective subscribers. We regret that trial access is not available to individual students - only to universities/colleges who are considering a subscription. To set up a trial we will need to know the name of the institution and a contact name and email address for whoever will administer your trial.

What is the payment model?

Access to The Social Work Toolkit is available on a subscription basis. Subscriptions are available for a department license (i.e. all students within your social work department).

How much does it cost?

We quote prices individually for each institution. Pricing is tiered depending on the number of students within your department. We are happy to send you a quote tailored to the situation in your institution. Asking for a quote is free and does not commit you in any way. Please contact us at digitalsales@palgrave.com for more information.


FREQUENTLY ASKED QUESTIONS
Lecturers

How will I know if students are using the resource?

Usage reports are available to your institutional administrator via the site administrator's area.

How often is the resource updated?

The resource will be updated three times a year ? with new resources added to each theme. Law and policy updates will happen throughout the year, as appropriate.

How does it fit to the curriculum?

Resources on The Social Work Toolkit are linked to both the NOS and PCF and the themes cover core areas of all social work degrees.

Students
Can I buy a personal subscription just for myself?

Unfortunately no - subscriptions to The Social Work Toolkit are only available for institutional subscription. If you would like your institution to have a subscription ? please ask your librarian or tutor to contact us on digitalsales@palgrave.com.

Will I be able to access The Social Work Toolkit at home?

Yes! Speak to your lecturer or librarian about how to access on and off campus and from mobile devices.

Librarians
How much support will I receive from Palgrave?

We provide all subscribers with an introductory pack to get you started and assist with rollout. This is supplemented with information at key points through the academic year. We have a customer service email and number available during normal business hours to assist with set up, rollout and support during your subscription. The site is designed to be straightforward and intuitive but we are happy to help with any questions.

Practice Educators
Can practice educators be given access?

Yes, practice educators associated with subscribing universities can be provided with access to the resource.

Help