Effective professional communication
- Meeting a service user for the first time
- The practitioner relationship and emotional intelligence
- Effective social work communication and the professional value base
- “…all I could see was some posh woman in a suit marching up to my door…”
- "...she spends most of the time gazing around the room..."
- How have you used your communication skills to build a relationship with a new service user?
- Working with involuntary service users
- Developing communication skills
Forms of communication
- Recording an interview
- The dos and don'ts of using the telephone
- The dos and don'ts of using email
- Communicating effectively: what would you do?
- "Are you ok to talk? I can hear voices in the background."
- Professional writing in social work
- Communication and relationships
- Key skills for social work practice
- Social media and professional relationships
- How well do you listen?
- Skills in working with children and families
- "She listened to me and to my surprise, acknowledged she could see how I might feel that way..."
- The dos and don'ts of listening
- How well do you think social workers listen?
- Communicating with children
- What is empathy and what is its value to social work?
- Challenges to empathy - is empathy always the best response?
- The skill of being empathic
Gathering and sharing information
- Managing the focus of the interview
- Skills to check understanding
- Using different question types
- "To begin with, I'd like you to tell me a little bit about what actually happened."
- Confidentiality and accessing information
- Managing confidentiality
- Asking informed questions to build a relationship with a service user
- Being seen through the eyes of professionals
Coping with communication barriers
- Overcoming barriers to communication
- Communication difficulties
- How to conduct an interview with an interpreter present
- "These guys were not aggressive, in fact quite the opposite."
- How have you coped with communication difficulties on placement?
- How might reluctance or resistance manifest itself in a service user’s behaviour or actions?
- How can you begin to build a relationship with a reluctant or resistant service user?
- As a person with hearing difficulties, how do you expect a social worker to communicate with you?
- Non-verbal communication
- Effective professional communication
Professionalism in Practice
Getting the most out of your placement
- What do I need to learn from placement?
- The dos and don'ts of creating and using your learning agreement
- Your placement glossary
- How do you manage your time on placement?
- How do you prepare to end your placement?
- "...I should try and stretch myself beyond my comfort zone..."
- Adult learning
- “…you’ll always learn something new, so never give up an opportunity…”
- How do you take responsibility for your own learning on placement?
- How will your relationship with your practice educator progress through placements?
- "...even going and meeting her for coffee would have put me at risk..."
- "It really feels like the placement is falling apart around me..."
- What are your hints and tips for creating a portfolio?
- Why might a student fail, or be at risk of, failing a placement?
- What practical advice would you give a student who was worried about failing?
- As service users, how are you involved in assessing fitness for practice?
- Self-assessing your professional development
- How can I best demonstrate my professional capability and skills in the assessment of my practice?
Critically reflective practice
- Models and frameworks for critical reflection
- Reflecting on practice
- Receiving feedback from service users
- "I am disheartened by the lack of enthusiasm..."
- Receiving feedback from your practice educator
- Is reflective practice a practical reality?
- Practising critically
- Using research to inform practice
- When and how do you reflect on your placement experiences?
- Reflective writing
- Guidance on receiving feedback
- Questions for seeking feedback
- The learning organisation and reflective practice
- Using supervision
- How do you find group supervision on placement?
- How can students get the most out of group supervision?
- Effective supervision on placement
- What I expect from our supervision sessions
- Different types of supervision
- A supervision session in progress
- Taking the temperature of your relationship with your supervisor
- Developing your professional identity
- Working in multi-disciplinary contexts
- Getting the most out of your placement
Ethics, Values and Diversity
Your professional role and value base
- What does being professional mean to you?
- What qualities or attributes do you think social workers should have?
- Putting professional values into practice
- Social divisions
- Reconciling your personal and professional values
- Accountability in social work
- Social work as a profession: Its roots, identity and value base
- Putting the social (policy) back into your social work practice
Ethics and values
- “I felt this blurred the professional boundaries…”
- How has the Code of Ethics influenced your practice?
- Philosophical perspectives: professional ethics and moral philosophy
- "It was difficult to know how far to try and persuade or even coerce Mrs Brown..."
- "All of a sudden, Petra seemed to rush in and completely take over."
- "He told me I had allowed him to be himself..."
- Do you agree with the centre manager’s decision?
- Anti-oppressive ethics and ethical thinking
- How do your own values sit alongside the professional value base?
- What can you do when the law and ethical issues collide?
- Everyday ethics
- Ethical dilemmas in social work practice
Empowerment and partnership
- Why might a service user be reluctant or resistant to a social worker's involvement in their lives?
- "I felt pulled in three different directions and wasn't sure what my next step should be."
- Partnership with service users: the legal perspective
- Working in partnership
- How did a social worker support you to become independent?
- Have you ever needed to advocate on behalf of a service user?
- Empowering relationships
- What is community work?
Diversity and equality
- Social work values and working with difference
- "...my work had been ethnically sensitive, it had not been anti-racist."
- Work with service users
- Knowledge for social work practice
- Legal perspectives on anti-discriminatory practice
- From a disabled person’s point of view, why is social inclusion important?
- How can you promote good practice when working with gay, lesbian and bisexual service users?
- The community dimension of working with an interpreter
- Attitudes to deafness
- Social justice
- Your professional role and value base
Assessment and Intervention
Starting out: Planning and thinking about your approach
- Preparing to meet with service users
- Overcoming barriers to effective planning
- Approaches to practice
- How do you personally prepare for an assessment?
- Applying theory to practice
- Assessment and Intervention
- What does integrating theory and practice really mean?
- How do you decide which theory or theories to use?
- Personal safety on a home visit
- Engaging with a service user in a statutory context
- Using theory fluently in practice
Risk, needs and decision making
- A framework for decision making
- Assessing needs
- Risk assessment
- How do you approach decision making on placement?
- What do you feel the attitude is to risk in social work?
- "...I had to be critically aware of the processes involved in making sound decisions..."
- Assessing risk: what would you do?
- How does a social worker assess needs without disempowering the service user?
- Tools for assessment and intervention
- Helpful areas of work and useful interventions for carers
- “I’m beginning to think the day centre is just not as good as it once was.”
- “I barely had capacity to spend significant time on my other cases.”
- Crisis intervention
- The task-centred approach
- The person-centred approach
- The behavioural/cognitive behavioural approach
- The psychodynamic approach
- The solution-focused approach
- How did a social worker’s intervention support you in taking control of your own life?
- What has been your most successful intervention and why was it effective?
- Attachment-based Interventions
- Motivational Interviewing
- Starting out: Planning and thinking about your approach
- Working across the lifecourse
Working with children and families
- Assessing parental care-giving
- Risk factors in child development
- Establishing a day in the life of a school age child
- Relationships and trust
- The care system from the inside
- The impact of childhood bullying
- A positive experience of foster care
- Negotiation and resistance
- Observing babies and young children
- Working with adults